You can cancel your site at any time in your account, and cancellations must be completed by the user / account holder. We will not offer refunds if you forget to cancel your subscription. Like any other subscription service, our automated systems will not cancel the website on your behalf (unless there are payment issues, in which case you will receive emails notifiying you to update your payment method).
Once a site is in an Active (paid) state, our systems cannot tell if you are updating it regularly or using it, and our systems cannot read the date of your event or wedding. So again, our systems will not cancel your site on your behalf, and you must cancel your own subscripiton.
1. You can cancel your subscription by going into your account under My Websites, and then can select "Manage Subscription" from the dropdown.
2. OR, while in your actual website admin, click on "Manage Subscription" in the left navigation of your website admin.
3. Click the "CANCEL WEBSITE" button.
4. Confirm your cancellation. Once you confirm you will immediately rececive a confirmation email that your site has been cancelled. Please check your junk or spam if you do not receive it in your inbox. Also, once cancelled, it will note that under Manage Subscription - the status will update to "cancelled".
If you accidentally cancel your site or your site gets cancelled due to payment failure, contact us immediately!
We maintain daily archives of all our sites just in case. It's a manual process on our end to re-activate a cancelled site, so we do charge a $35 fee to for the time it takes us to do that. Typically we can get a cancelled site back up and running within 24 hours.
You will receive email notifications over the course of 10 days of any payment failures prior to your site being cancelled. If you receive a notice, you can update your billing information in the 'Subscription' section located in your Bliss & Bone Account under 'My Website'.