Manage & Transfer Gifts

Receiving a Cash Registry gift

To receive payments (gifts), you must downlaod the Birdie app (our partner) and transfer balances (and connect / manage bank accounts) within the app.

1. Download the Birdie app on the App Store or Google Play Store
2. Follow the instructions to set up your account
3. Link your U.S. bank account where you want the money to be transferred
4. Go to your account profile and click “Transfer”. Transfers may take 3-5 business days.

If you already have a Bliss & Bone account with a linked bank account, you can transfer your funds on the app at any time by going to your account profile and clicking “Transfer.”

What happens if I don’t verify my identity within 30 days of receiving a gift?

If you’re unable to successfully verify your identity within 30 days of receiving a gift, the gift will expire and the guest (gift sender) will not be charged for the gift.

Link your bank account for payouts

To transfer payments (gifts) to your bank account, you must downlaod the Birdie app (our partner) and transfer balances (and connect / manage bank accounts) within the app.

1. Go to your Birdie Profile in the Birdie app
2. Click the "Payment & Payout" tab
3. Click "Add New Bank Account" under the Bank Accounts section
4. Choose your bank form the list of major banks, or scroll down and click "More Banks" to search for your bank
5. Enter your online banking username and password
6. Choose which account you’d like to link

Changing your payment method

You can edit your payment method anytime by following these steps:

1. Go to your Birdie Profile in the Birdie app

2. Click the "Payment & Payout" tab

3. Tap the payment method you'd like to use and select it as the default method—or add a new payment method

This will update your default payment method for future gift payments to friends.

Please note: The payment method for a payment cannot be changed once it’s been sent. We always recommend double-checking your payment method before sending a cash gift!

Transferring a cash gift to your bank account

Whenever you receive a cash gift, the money is put in your Birdie Wallet. You need to initiate a bank transfer for the funds to be sent to your bank account. You can do that by navigating to the Birdie app, tapping the account icon at the bottom of the app, and then clicking "Transfer". Please note that transfers are reviewed, which could cause a delay or for funds to be frozen or removed from your Birdie account.

Do I need to transfer my gifts off of Birdie within a certain period after my event?

Nope! You may keep your cash gifts on the Birdie platform as long as you’d like. Birdie does not force you to transfer your cash gifts by a certain date or within a certain period of time.

Timing for bank transfers

Bank transfer timelines are dependent on the Automated Clearing House (ACH), our banking partner, and your bank. Please be patient! This can take 3-5 business days. If you’ve already initiated a bank transfer, there’s no way for us to expedite that process. 

What to do if you havent't received your bank transfer

Sometimes the transfer may post on your bank statement on a different date than the one estimated on the website, so be sure to check the surrounding dates as well. 

If you still don’t see your transfer in your bank account after five full business days, please reach out to Birdie's support team at help@sendbirdie.com.

How bank transfers will appear in your bank account

Your Birdie balance transfer will appear as "Unit Balance" or "Unit Balance Transfer" on your bank statement. 

What to do if your friend used the wrong email address

If your friend sent you a gift to an email address that’s different from the one you signed up with, you can add and verify that email address to receive the gift. Follow these steps:

1. Go to your Birdie profile on the Birdie app
2. Click on "Settings"
3. Add the new email address under "Alternate Email"
4. Check your inbox for a verification email

Once you’ve verified the additional email address, the payment (and any future payments sent to this address) should reach your Birdie account successfully.